Our Returns Policy
Please click to start your return or exchange process.
If you cannot find your order, please contact our customer service team via support@oromen.com
Returns FAQs
Our Return Policy
How to start the return process？
You can log in directly to this interface to easily return items.
Start A Return
Or contact the customer service team to handle your return.
support@oromen.com
Time limit for returns
All purchases (containing regular-priced items and sale items, excluding handmade items) can be returned within 30 days after you have received the package of your order.
Return instructions
-30 days no reason to return.
-Returned items must be in new, unworn condition without any damages and with the original hang tag attached.
-Gifts (if any) must be returned together.
-Original shipping cost is not refundable when an item is returned.
-Final Sale items cannot be returned.
Return Shipping Costs
Who pays for return shipping?
Situations when you need to pay for the return shipping fee for more than one return:
-You don’t like it after you receive it.
-You no longer need it.
-The size does not fit.
-Any other personal subjective reasons.
Situations when OROMEN need to pay for return shipping fee:
-Product quality issues.
-The product is inconsistent with the picture.
-Product size measurement results are inconsistent with the size chart.
-Sent the wrong items.
Postage cost
For full-priced items, if you paid for courier services and return all items, we will only refund the full purchase price, not the full courier charges.
Others
Order cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund all of your money.
Orders can't be canceled once the parcel is shipped out.
Lost or stolen packages
If you think your order has been lost or stolen, please contact our customer service team via support@oromen.com
Common package loss situations:
When you receive the successfully signed email, you did not receive the package/there is no package at your doorstep/there is no package in your mailbox/your neighbor does not collect it/the nearby post office does not collect it, etc.
Due to limitations from our carriers, we have a 10-day window to submit any lost or stolen package claims. Claims received after the 10-day window will not be processed.